Payment Policy
Payment Policy
At The Moonlamp, we aim to provide a smooth, secure, and transparent payment experience for our worldwide customers. This Payment Policy explains the accepted payment methods, currency, and important payment-related information.
Accepted Payment Methods
We currently accept the following payment methods:
- PayPal
- Google Pay
- Apple Pay
- Visa
- Mastercard
- Maestro
- Discover
- Elo
- Diner’s Club
Secure Transactions
Your security is our top priority. All payments are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your full payment card details at any time.
For more information about how we handle personal data, please review our Privacy Policy.
Payment Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details and payment confirmation. If you do not receive this email, please check your spam or junk folder before contacting us.
Failed or Declined Payments
If your payment is declined or fails, please verify that your billing information is correct and that sufficient funds are available. If the issue continues, we recommend contacting your bank, card issuer, or payment provider for further assistance.
Currency
All transactions on our website are processed in USD (United States Dollar). For customers purchasing from outside the United States, your bank or payment provider may apply currency conversion fees or additional charges, which are beyond our control.
Payment Disputes and Chargebacks
If you believe there is an error or unauthorized charge related to your order, please contact us immediately at info@the-moonlamp.com. We encourage customers to contact us first so we can resolve any issues quickly and fairly before a dispute or chargeback is initiated.
Contact Information
If you have any questions or concerns regarding our payment process, please contact us:
Company Name: Witteveen Commerce LLP
Registered Address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110
Email Address: info@the-moonlamp.com
Customer Service Hours
Our customer service team is available during the following hours (GMT-5):
- Monday to Friday: 09:00 – 18:00
- Saturday and Sunday: Closed
Related Links
Terms of Service | Shipping Policy | Return Policy | Privacy Policy
Quick Links
Contact page: https://the-moonlamp.com/pages/contact